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FAQs

FAQs

Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order is simple! Browse our collection, add your favorite pieces to the cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

2. Do you offer international shipping?

 

Yes! We offer worldwide shipping. Shipping costs and delivery times vary depending on your location.

 

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
3. How long does shipping take?

 

Delivery times depend on your location and shipping method. Standard shipping typically takes 3-5 days, while express shipping takes 2-3 days. You will receive tracking details once your order is dispatched.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

5. What is your return policy?

We offer a hassle-free 3-day return policy. Items must be unworn, in original packaging, and accompanied by proof of purchase. Personalized or custom pieces are non-refundable.

 

6. How do I initiate a return or exchange?

To start a return or exchange, contact our customer service team at [info@amluxuryjewelry.com] with your order details.

 

7. Do you offer refunds?

Yes, refunds are processed once we receive and inspect the returned item. Refunds will be credited to the original payment method.

 

8. What materials are used in your jewelry?

Our jewelry is crafted using high-quality, ethically sourced materials, including [gold, silver, gemstones, etc.]. Each product description provides details on materials used.

 

9. How should I care for my jewelry?

To maintain the beauty of your jewelry:

  • Avoid direct contact with perfumes, lotions, and chemicals.
  • Store pieces in a dry, safe place.
  • Clean gently with a soft cloth to remove dirt and oils.
10. Do you offer jewelry resizing or repairs?

Yes, we offer resizing and repair services for eligible items. Please contact us at [info@amluxuryjewelry.com] for details.

 

11. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

12. Do you offer gift wrapping?

Yes, we provide elegant gift wrapping options. You can select this option at checkout.

 

13. Can I purchase a gift card?

Yes! We offer digital and physical gift cards that can be used for any purchase on our website.

 

14. How can I contact customer service?

Our support team is available via email at [info@amluxuryjewelry.com] or through our [Contact Us] page.

 

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